General product questions
- Is there a technical interface (API) to *automatically* (i.e., by machine) transmit letters for printing and sending?
- Can registered letters be sent via ePost Print&Send?
- What is the difference between KLARA Print&Send and ePost Print&Send?
- Is there any API where we can send our documents as a PDF in order to let them print, pack, stamp and send by "ePost"?
- How is ePost Print&Send invoiced?
- What is the difference between Printer driver and Doc2Print sendings? Should I send my items with the Printer driver or rather with the online solution Doc2Print?
Installation - Printer Driver
- I cannot install my Printer driver on Windows. What should I do?
- How do I start the Printer driver?
- Installation is done, but I can't log in?
- Which software allows me to use the Printer driver?
- What is the requirement to be able to use this service?
- Which operating system is supported?
Application and Administration - Printer Driver
- What does the bulk mailing function mean?
- Why do I have to define the form page?
- What are the differences between the Printer driver and Doc2Print applications?
- Logo printing on envelopes: Where can I find this feature?
- Where do I have to position the recipient address? Is there a template for how to position the address?
- Is it possible to print a document double-sided?
Document Content and Format - Printer Driver
- Is the document perforated?
- Why is the recipient's address not recognised? My country and postcode are not recognised?
- My recipient address is RIGHT, why can't the Printer driver find my recipient address?
- What is the minimum resolution required for processing?
- Is there a limit to the number of pages per order?
- Is there a limit to the number of pages per mail item?
Installation - Doc2Print
Application and Administration - Doc2Print
- Registered items: where can I get the Track & Trace information?
- Can I remove individual documents / mail items from an order I have created?
- Can I process several files together?
- What happens if I select 'B Mail' in the bulk mail file but have uploaded files with foreign addresses?
- Can I combine delivery types?
- Where can I get my tracking ID for A Mail Plus or registered mail?
Document content and format - Doc2Print
- How do I convert a Word document to PDF correctly?
- How do I have to design the document? Do I have to create an address sheet for each recipient?
- Are there exclusion zones or areas that cannot be processed?
- Can I add inserts?
- Is the document content checked?
- Welche minimale Auflösung ist für die Verarbeitung notwendig?