The cash drawer is controlled by the receipt printer, which sends the signal to open the cash drawer.
Please check the following points:
- Is the receipt printer connected to the tablet?
- Is the receipt printer switched on?
- Does the receipt printer show an error message? If yes, please refer to the manual for the receipt printer.
- Is the receipt printer connected to the cash drawer by a cable, and has the cable been inserted in the right place (grey port on the receipt printer)?
- Can the cash drawer be opened using a key?
If the problem is still not solved, feel free to contact us at any time.