Summary
The cash drawer is controlled by the receipt printer, which sends the signal to open the cash drawer.
Troubleshooting Steps
To resolve the issue of the cash drawer not opening automatically, please check the following points:
- Check Connection to Tablet
- Ensure that the receipt printer is connected to the tablet.
- Power Status of Receipt Printer
- Confirm that the receipt printer is switched on.
- Error Messages
- Look for any error messages displayed on the receipt printer. If there is an error, refer to the manual for the receipt printer for troubleshooting guidance.
- Cable Connection
- Verify that the receipt printer is properly connected to the cash drawer by a cable. Make sure the cable is inserted into the correct port (grey port on the receipt printer).
- Manual Opening
- Test if the cash drawer can be opened using a key.
If the problem persists after following these steps, feel free to contact us at any time.