Summary
If you're having issues connecting or starting a payment process with a SumUp terminal, try disabling the automatic screen rotation on your tablet.
Troubleshooting Steps
If you encounter problems, especially if the SumUp screen briefly appears and then the POS app restarts, follow these steps:
- Swipe down from the top of the tablet to open the status bar.
- Press once on the «Auto Rotate» icon to turn off the automatic rotation of the screen.
- Attempt to start the connection or the sale with the terminal again.
After completing these steps, you should be able to use the terminal without further failures.