Summary
If your home help has not received any pay, ensure you have downloaded the payment file from KLARA and uploaded it to your e-banking account, as KLARA does not process payments directly.
Payroll Processing Steps
- Complete Payroll Accounting: Ensure you have processed payroll for your privately employed person.
- Download Payment File: Access the payment file generated by KLARA in the pain.001 format.
- Upload to E-Banking: Log into your e-banking account and upload the payment file.
- Execute Payment: Confirm the payment in your e-banking system to initiate the transfer to your employee.
Important Notes
- KLARA does not have direct access to your bank account; you must handle the payment execution.
- If you cannot find the upload option in your e-banking, consult your bank adviser to enable this feature.
- In case you missed downloading the payment file during your last payroll processing, you can retrieve it by navigating to the menu option “Employer – Documents – Payment files” to find all generated payment files.
FAQ
Q: What should I do if my bank does not allow file uploads?
A: Contact your bank adviser to help enable the upload feature for private individuals.
Q: How can I find previous payment files if I missed downloading them?
A: Go to “Employer – Documents – Payment files” to access and download all generated payment files.