You have recorded a sale on the cash register which needs to be corrected?
To do this, you have the following options:
- The client returns the goods and wants the money back or a voucher. In that case, the article sold is recorded with a minus quantity. The amount is posted as negative cash payment. You can refund the customer’s money from the cash register or enter a voucher with cash payment.
- A sales transaction was recorded incorrectly, e.g., wrong payment method. If this transaction was recorded “today”, the synchronisation with the accounting has not yet taken place. To entirely delete the transaction, you can click on the trash can icon under “POS system - journal”. In the case of a cash payment, the cash balance is corrected accordingly.
- The sales transaction needs to be deleted, but the posting in the accounting has already taken place. If you now click on trash can icon in the KLARA web application, KLARA creates a cancellation posting. That means the original sale is not deleted but booked 1:1 negative. Thus, the following night synchronisation also corrects the accounting entry.
The cancelled transaction is marked accordingly in the POS journal.
